If you have any questions or suggestions, please feel free to contact me:
(You may find your answer if you take a quick look through the Frequently Asked Questions below.)
My Availability to Respond and Answer Questions:
I am typically available throughout the day on weekdays. I’m on the East Coast of the United States. I check my email a couple of times a day and respond to questions usually the same day or next day. If you are a customer and don’t hear back from me within 48 hours, I probably didn’t get your email.
Note: I do have a bit of a spontaneous life where I take day trips with my husband on weird days due to his weird schedule. Usually I’m back that same day. If I can’t respond within 24 hours, you’ll receive an automated message explaining when your email will be responded to.
Please don’t panic! I will always respond to your email as soon as I can.
If you have questions about a free blog post, ECT TV Episode, etc., I answer those questions first come, first serve as I can daily. They are not always answered within 48 hours, but I do try to.
Here are some frequently asked questions to check that might answer your question:
How do I get started making jewelry?
I highly recommend that you start with my free 14 eCourse Introduction to Jewelry Making. You’ll get the free eCourse and be signed up for my weekly email.
Will you tell me how to make ______________ (fill in the blank)’s special jewelry?
No, sorry I won’t and probably can’t tell you how to make something that someone else had made. It’s possible that they will tell you if you ask them, but don’t be surprised if they don’t.
I’m happy to help you with specific questions about certain techniques such as opening a jump ring or making a bead dangle, etc. Start by searching my site because I might already have answered. If not, ask away. I will either point you in the right direction or create a blog post or product to help you.
Help! Where’s my eBook, eCourse, eWorkshop or pattern?
Everything purchased on this website is sent automagically to you via the email address you paid with. Check your email and check spam folder. If you don’t see it, then contact me with the form above and I’ll get it to you right away.
If you made your purchase via Craftsy, then sign into Craftsy and click on the “my patterns” link on the left side and you’ll find your tutorial there.
If you made your purchase via Etsy, log into etsy and you’ll find your tutorial there.
Help! My password isn’t working. What do I do?
First check to make sure you’re typing the password exactly as I have given it to you. It is case sensitive.
If that doesn’t work, clear your cookies and try again.
If that doesn’t work, contact me via the form above and I’ll help.
Where do I find back episodes of ECT TV?
This page has all of them linked.
What does ECT TV stand for?
Emerging Creatively Television. It’s my biweekly video series on YouTube. Emerging Creatively Tutorials is my business name. Think of it as a butterfly emerging out of a cocoon.
I just joined your email newsletter and I want to get all the past PDFs of ECT TV that I missed. Will you send them to me?
So sorry, I only send them out the week that they are published to my newsletter subscribers at that time. You can get past episodes (vol. 1, episodes 1-12) here at a very reasonable price in eBook form.
I joined your newsletter, but I didn’t get the eCourse.
You should receive a welcome email within hours (probably quicker) of signing up. Your first lesson, Day 1, will arrive the following morning.
If you do not receive it, check your spam folder. You do have to click on a link you get via email to confirm your subscription to the list, so make sure you have done this as well.
Where do I find your products?
I want to feel more creative and also learn how to make jewelry.
I’m somewhat a beginner and want to learn how to start using wire in my jewelry.
Check out Wire Wrapping for Beginners.
Any further problems, please feel free to contact me.
Links to me on the web: